This is how you'll roll
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.
Visit MyVanMoofWe need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us. Please note that our waiting times are longer than usual.
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We are experiencing a high volume of support requests, so we may take up to 5 days to reply.
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