This is how you'll roll
ANNEX 2A – MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the Agreement, and contact Customer Support through the Help Center to share this form.
I hereby give notice that I withdraw from my Agreement for the purchase of the following Product(s):
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Signature Consumer:
_____________________________
Date:
This annex applies to all Agreements for the purchase and use of the Theft Proof Service and all legal acts relating to the formation thereof.
The VanMoof General Terms and Conditions of Sale – Business to Consumer (Terms and Conditions) apply to the purchase and use of the Theft Proof Service, unless the application of a certain clause conflicts with this annex or if a certain clause can by nature not be applicable to the Theft Proof Service. Where the Terms and Conditions apply to the Theft Proof Service and the text of the Terms and Conditions refers to a "Product" instead of Product "Theft Proof Service" should be read.
When a Product goes missing, Consumer marks the Product as stolen in the App;
Consumer files a police report and shares it with VanMoof;
The Product will go into 'stolen-mode' and a tracking link will be shared with Consumer to help him find the Product himself; there is a 'best efforts' obligation for Consumers to use the tracking link to look for the Product.
If bike hunters from VanMoof are available in the area of Consumer, they might help finding the Product;
If the Product is not found within fourteen days after the Product was marked as stolen and Consumer has fulfilled its other obligations, VanMoof will replace the Product and
In that event, the replacement Product will be delivered to Consumer's address by VanMoof free of charge. The replacement Product will at least be in equal state and condition as the original Product at the time of being reported stolen.
The warranty period that started when purchasing the Product that was stolen still applies, receiving a replacement Product will not renew the warranty period.
Theft Proof Service is connected to an individual Product. If Consumer has multiple Products and wishes to use Theft Proof Service for all of them, he has to purchase Theft Proof Service for all of them individually.
Theft Proof Service is only available for the following models of the Products: model SX3, SA5 and later models. For earlier models of the Products, Theft Proof Service is not available. VanMoof may adjust the list of models for which the Theft Proof Service is available. If Consumer has purchased Theft Proof Service for his Product, VanMoof cannot guarantee that Theft Proof Service will be available for that Product the next year as well.
Theft Proof Service is only available within Service Areas. VanMoof is not responsible for replacing Products under the Theft Proof Service that are stolen outside of Service Areas. If Consumer moves outside of a Service Area, the Consumer is not entitled to a refund for the Theft Proof Service.
If a Product is found within fourteen days after it was marked as stolen and Consumer has fulfilled its other obligations, Consumer gets his Product back in the state it was recovered. In the event the Product was damaged during the time it was stolen, VanMoof will not cover any costs to repair or service the Product. Damages that are covered under warranty, will be covered under that warranty and not under the Theft Proof Service.
If, within the fourteen days of the Product being reported missing by Consumer to VanMoof, the Product is found by the police, this is covered under the Theft Proof Service and article 2.5 applies. Consumer is responsible for picking up the Product from the police.
If a stolen Product is found after Consumer has already received a replacement Product, Consumer is obliged to return the Product that was stolen to VanMoof and transfer back the ownership thereof to VanMoof, unless the stolen Product was found within 28 days after the Product being reported as missing. In that event, Consumer is obliged to return the replacement Product to VanMoof and transfer back the ownership thereof to VanMoof. In the event that a Product is recovered 14 days after the initial search period of 14 days has ended and a replacement Product is ordered, but not delivered, we reserve the right to cancel the delivery and return the recovered product.
The Theft Proof Service does not include any service of VanMoof with regard to (the loss of) accessories, including the VanMoof Power Bank or other equipment attached to the Product, regardless of whether those are stolen together with the Product or separately.
For the use of the Theft Proof Service, Consumer requires access to a mobile device and to the App. The Theft Proof Service is strictly personal. Consumer is obliged to provide VanMoof with all the information that is needed for the purchase and use of the Theft Proof Service. Consumer keeps such information updated and accurate throughout the term of the Theft Proof Service. If this information is incorrect, Consumer will not be able to make use of the purchased Theft Proof Service.
In the use of the Theft Proof Service, Consumer agrees to refrain from all of the following activities:
Attempting to interfere with or compromise the system integrity or security of the servers running the Theft Proof Service;
Interfering with the proper working of the Theft Proof Service;
If Consumer breaches any of his obligations mentioned in article 3.2 or if VanMoof has reason to suspect Consumer to be in breach of article 3.2, VanMoof may, at its discretion, permanently or temporarily restrict Consumer's access to the Theft Proof Service without notice and without incurring any liability towards Consumer. In this event, VanMoof has the right to suspend or terminate Consumer's account for the Theft Proof Service. This article leaves VanMoof's right to claim damages because of breaches by Consumer of the obligations mentioned in article 3.2 unaffected.
Consumer will not be entitled to the use of Theft Proof Service in the following events:
Consumer has deliberately left his Product unlocked or unattended when the Product was stolen, unless Consumer can demonstrate to the reasonable satisfaction of VanMoof that other precautions were taken to protect his Product;
Consumer did not lock his Product with the lock provided by VanMoof when the Product was stolen;
Consumer failed to carry out firmware updates and maintain parts critical to the security system of the Product.
Any software, application or other material from a party other than VanMoof that was downloaded to the Product by Consumer or by a third party with the permission of Consumer malfunctioned when the Product was stolen;
The Product was stolen through the effect of any virus, "back door", "time bomb", "Trojan horse", "drop dead device" or other malware on Consumer's equipment;
The Product was confiscated or removed by any government or public authority;
Unauthorized adjustment, alteration or servicing of the Product by Consumer or a third party that is not VanMoof or a VP; or
The Product went missing in events of war, invasion, hostilities, terrorism, rebellion, riots, vandalism, demonstrations or revolution;
Consumer will have no Theft Proof Service for the following situations:
Consumer has not filed a police report and entered the crime reference number within seven calendar days of the Product being stolen;
If the theft of the Product is covered by an insurance policy stated under Consumer's name;
Outside of the replacement of an unfound stolen Product under the Theft Proof Service, VanMoof is not liable towards Consumer for damages incurred by Consumer because the Product was stolen, such as costs suffered as a result of not being able to use the Product.
Please note that the terms and conditions set out below apply only if a consumer is eligible and takes advantage of a special or temporary offer set out below. Eligibility for a special or temporary offer is at the sole discretion of VanMoof and may be withdrawn or revoked at any time. The special or temporary offer referred to below and its terms and conditions are at all times temporary and may be amended and revoked, wholly or partly, at any time. The provisions of articles 17.1 and 17.2 (special or temporary offer) of the general terms and conditions apply.
The following terms and conditions apply to persons who are eligible for a discount code under the undelivered bikes offer and have obtained a discount code in that context.
I hereby understand, declare, and expressly agree to the following terms and conditions:
We temporarily offer a 100% (valued at €150) discount on Theft Proof when ordering a new VanMoof S5 or A5 online on vanmoof.com or at one of our Official Retail Partners. Applies to only one (1) bike and Theft Proof per transaction and with a maximum of 1 code per person. The discount does not apply to orders with Theft Proof only. The offer is subject to availability and can be ended at any time, but ends in any event ultimately on October 17. The offer applies only to orders with shipping addresses in the Netherlands, Germany, France, Belgium or to orders placed at one of our Official Retail Partners in the aforementioned countries. This offer cannot be used in conjunction with any other offer or discount code. The discount code cannot be exchanged for cash or any other form of compensation. How to redeem your code?
For online purchases at vanmoof.com: redeem your code by ordering a new VanMoof S5 or A5 with Theft Proof and apply the discount code at checkout. For in-store purchases at one of our Official Retail Partners, purchase a bike at one of the aforementioned stores and indicate during your purchase that you would like to use the discount code for Theft Proof. Provided you are eligible for the code, we will send the Official Retail Partner a unique code that you could use by going to our website vanmoof.com and by ordering Theft Proof. You can enter the unique code during the check-out process. Please bear in mind that the code received will only be valid during the term of this promotion, so make sure you use the code as soon as possible.
We take great care to provide visitors to our site with up to date, correct and comprehensive information. However, inaccuracies can still occur. VanMoof is not liable for any damage resulting from visiting this site or for damages resulting from alteration, inaccuracy or omission in the information provided, including technical failures.
Neither does VanMoof give any guarantees regarding the content of third party websites that are accessible through hyperlinks or other links on our website and accepts no liability with regards to these websites.
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